SHIPPING INFORMATION

To ensure we can contribute more to the causes that matter to you, we cut out the middleman. Our products are sourced and fulfilled directly from our handpicked manufacturers!

Please allow us 3 to 5 working days to process your order. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to business days. Holidays may impact delivery times.

We ship our products to most countries. You can see the list of countries in the checkout page. If you do not see your country as an option during checkout, please contact us, and we will look into it for you.

We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we’ll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

You can also email us directly. Please make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order.

Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.

Yes! all orders will include tracking number. It will automatically be sent to your email you provide us with during checkout, you can track your order directly at our site by clicking here.

If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-4 business days to update depending on the shipping carrier. This is usually due to the high volume of dispatches on our warehouses every day.

Yes, definitely! You can do so on the checkout page by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here.

We’re very sorry to hear that you haven’t received your package yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. Please review the options below as it may help with locating your package.

A. Double check your shipping address.

We recommend to double check the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct.

You can check the shipping address that was provided to us at check-out by following the steps below:

1. Login to your Forchics account.

2. Click on the order that you have not received.

3. Review the shipping information to ensure the address provided is correct.

Kindly note, in the instance that an incorrect shipping address was provided to us, Forchics cannot be held accountable for mis-delivered packages. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf.

Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please contact us with your order number and we’ll be happy to ship you out another set to your intended address.

B. Check with your household members and your neighbors.

When a package is delivered, most carriers will simply deliver it to the address provided on the shipping label, and not necessarily to the recipient listed. Therefore, please check with your household members as there is a chance someone else may have accepted the package on your behalf.

We also recommend to check with your neighbors to see if anyone has accepted the package for you.

C. Check your mailbox and any safe drop areas around the parameters of your home.

In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). We still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home.

What does safe drop mean? Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package. Please check around your porch, near your garage, and backyard entrance to see if the package is there.

D. For businesses – check with the security guard, mailroom, and front desk.

If your shipping address is to a business, there’s a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.

E. For apartment buildings – check with security or front desk/concierge.

In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building’s front desk or management office to inquire if they have received your package.

F. Contact your local post offices.

There’s a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being ‘Delivered’. We recommend to contact your local post offices of the carrier used to ship your products to inquire if they’re holding your package. Be sure you’re contacting the number of that exact post office, and not the general support line of the carrier.

USPS: 1-800-275-8777

Press 0 , then 0, then press 5, then 5, then 2

UPS: 1-800-742-5877

Press 0 at each prompt, ignoring messages

G. Wait 24-48 hours for your package to deliver.

On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update.

If you have done all of the above and still do not have your package, please contact us with your order number and we’ll be happy to help you further.

Please note: We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Whoops, sorry about that. Unfortunately, shipping can be a little rough at times – but we’ll fix it if you give us the chance. Just contact us with your Order ID and we’ll be happy to make things right.

Globe Saviors is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

Depending on our stock and warehouse location, we may need to ship your order separately – so sometimes products will arrive at separate times in separate packages. Generally, we’ll give you the tracking numbers anyway though so you will know!

Typically, no. For most countries, the value of your order will fall well below the minimum threshold for taxes. As of 2019, below are the thresholds for our most popular destinations:

  • USA: 800 USD
  • Australia: 1,000 AUD
  • New Zealand: 300 USD
  • Singapore: 200 USD
  • Western Europe: 22 EUR
  • Canada: 20 CAD
  • U.K.: 15 GBP

Our customers are responsible to pay any applicable inbound duties, taxes, and any other fees that your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Globe Saviors, and thus cannot be refunded.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.

Customers who have an order that’s worth more than $50 will receive FREE shipping worldwide! The shipping cost for smaller orders depends on your destination, and is calculated at check-out. If you would like to choose another shipping method that provides different handling time and benefits, you can change the shipping method during check-out as well.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

 

Don’t worry! This is a completely normal situation. This just means that different items of your order may have simply been shipped from our different warehouse locations or have a delay due to pre-order, sale items or back-order products need to be replaced on a weekly routine to keep the product quality fresh and non-expired.

 

PAYMENT INFORMATION

We accept all major credit cards Unicorn, including Visa, Mastercard, Visa Debit, American Express, Discover, Diners and Paypal.

We don’t accept checks or money orders, but you can purchase through Paypal if you’re concerned about entering your credit card information online. Simply click the “Paypal” button in the shopping cart.

You can find our up-to-date refund and return policy here.

No card information is ever saved at Globe Saviors and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Globe Saviors does NOT keep credit card information on record.

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

You will receive an error message immediately if there is a problem with processing your credit card. You’ll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn’t match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.

Also, please ensure that your credit card is not restricted to making international purchases. You can also try going through the regular checkout or PayPal checkout as a payment option. Kindly note, our online checkout system does not allow for payments to be split on two cards.

Please confirm if you received an email confirmation via the email address you entered. If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution. Please contact your bank if you have any further questions regarding the pending charges. Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges.

 

All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

 

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “Checkout” button located inside the cart. Go to cart by clicking on the top right bag icon and scroll down to checkout. This way you can save on any additional items and save time.